Quality Policy Statement

In line with our belief in total quality, Pinnacle Oil and Gas has recently earned a certificate for the implementation of the ISO 9001-2015 Quality Management Systems.

Related to this, our Quality policy is as follows:

01. Consistent Quality and Customer Focus in our Products and Services to provide Customer satisfaction

  • Stock and sell Petroleum products which meet and exceed industry specifications and standards
  • Achieve internal and external customer satisfaction through our products and services
  • Comply with the relevant regulatory requirements and industry standards

02. Effective Quality Management System

  • Adhere to the ISO 9001:2015 Quality Management System as established in our Operations
  • Use performance measures that focus on key business results, which are in turn guided by integrity and balanced fairly by the interests of all stakeholders – customers, employees, suppliers, partners and our consumers.
  • Mandate continual improvement by relentlessly working to remain competitive in process efficiency, elimination of waste and cost reduction throughout our supply chain
  • Conduct periodic review of QMS by management and applicable functions.
  • Set quality objectives at all business areas, functions, units and processes.
  • Ensure quality policy is communicated, understood and available to relevant interested parties within and outside the organization.

03. Leadership through People and Relationships

  • Management leadership, support and maintenance of the Quality Management System in our Operations to support each employee in doing a good job, the first time, every time
  • Use of evidence-based decision making to ensure the evolution of quality management strategy
  • The involvement of people through open communications, trust, training and teamwork at all levels in a safe working environment
  • Empowerment of people to take necessary action to ensure that consumer and customer needs are met.
  • The development of mutually successful partnerships with our customers, employees and suppliers