Pinnacle Trains Service Station Personnel

Personnel from our service stations across the South-West, including attendants and supervisors, are currently undergoing their first and most comprehensive training in 2026.

The training sessions, bringing together a total of 95 personnel, are designed to strengthen operational efficiency and enhance service delivery across our service stations.

Key focus areas include Retail Operating Standards, excellent customer service, sales etiquette and communication skills, as well as product knowledge, with a strong emphasis on lubricant merchandising and sales.

In addition, the programme covers critical operational components such as facility management, equipment handling, and shortage dispute resolution.

Delivering the final session for the second batch of trainees, our Head of Sales and Marketing, Nnenna Mbaoma, charged participants to consistently operate at the highest standards, noting that they engage daily with a diverse customer base.

She emphasised that service delivery across all Pinnacle service stations must remain consistent, professional, and of the highest quality, regardless of location.

The training also highlighted strategies to deepen market penetration for Pinnacle’s lubricant range across the country.